Terms & Conditions
Introduction
Fenrir Product Consultancy, trading as Fenrir Labs
Last updated: March 2nd, 2026
These General Terms of Service ("Terms") govern all consultancy services provided by Fenrir Product Consultancy, trading as Fenrir Labs ("Fenrir Labs", "we", "us", "our") to clients ("you", "the Client"). By engaging our services, you agree to these Terms.
These Terms apply to consultancy engagements only. Our digital products (including the Eros Enginer) are governed by separate product-specific terms available at ….
Services
What We Do
Fenrir Labs designs and implements human + AI systems for businesses. Our services include, but are not limited to:
Discovery assessments: mapping how your team works, identifying where AI can create leverage, and validating impact through small experiments (typically 1-2 weeks)
System design and build: designing AI-powered workflows using platforms such as Claude, Frontier, and n8n, tailored to your business operations
Integration: connecting AI systems to your existing tools and infrastructure (e.g., CRM, content platforms, operational tools)
Training and enablement: equipping your team to use, maintain, and refine the systems we build
Ongoing advisory and support: retainer-based engagements for continued system refinement, monitoring, and expansion
How We Work
Each engagement begins with a discovery phase where we learn how your best people actually work. We then design workflows where AI handles the first pass using your standards, and your team applies the judgment that only humans can. Our process follows three stages: Capture, Create, and Embed.
Use of Artificial Intelligence
Our services involve the design and implementation of systems that use artificial intelligence. AI systems can produce inaccurate, incomplete, or unexpected outputs. While we design systems carefully and apply quality controls, we do not guarantee that AI-generated outputs will be error-free. Your team retains responsibility for reviewing and applying human judgment to AI-assisted outputs before acting on them in a business context.
Engagement Terms
Proposals and Statements of Work
Before starting work, we will provide a written proposal or Statement of Work ("SOW") describing the scope of services, deliverables, timeline, and fees. The SOW, together with these Terms, forms the agreement between us.
In the event of a conflict between a SOW and these Terms, the SOW takes precedence for that specific engagement.
Changes to Scope
If either party identifies a need to change the agreed scope, we will discuss the impact on timeline and fees and document the change in writing before proceeding. We will not charge for work outside the agreed scope without your prior written approval.
Client Responsibilities
To deliver our services effectively, we need your cooperation. You agree to:
Provide timely access to relevant team members, systems, tools, and information
Designate a primary point of contact with authority to make decisions on behalf of your organisation
Review and provide feedback on deliverables within the timeframes set out in the SOW
Ensure that any data, content, or materials you provide to us are yours to share and do not infringe third-party rights
Delays caused by late or incomplete input from the Client may affect timelines and may result in additional fees, which we will communicate to you before incurring.
Fees and Payments
Pricing
Fees are set out in each SOW. We offer the following engagement models:
Project-based: a fixed fee for a defined scope of work
Retainer: a recurring monthly fee for ongoing services
Time and materials: an agreed hourly or daily rate, billed for actual time spent
All fees are stated exclusive of VAT unless explicitly noted otherwise. VAT will be charged at the applicable Dutch rate where required.
Invoicing
We invoice according to the schedule set out in the SOW. Unless otherwise agreed, invoices are due within 14 days of the invoice date.
Late Payment
If payment is not received within the agreed period, we reserve the right to:
Charge statutory commercial interest (wettelijke handelsrente) as permitted under Dutch law
Suspend work until payment is received, without liability for resulting delays
Recover reasonable collection costs
Expenses
Pre-approved expenses incurred on your behalf (such as third-party software licences, API costs, or travel) will be invoiced at cost with supporting documentation.
Intellectual Property
Client Deliverables
Upon full payment of all applicable fees, you own the custom deliverables created specifically for your engagement. This includes the AI workflows, prompts, system configurations, documentation, and training materials we build for you.
Fenrir Labs Methodology
We retain all rights to our underlying methodology, frameworks, tools, techniques, and general knowledge — including the Capture, Create, Embed process and any reusable components or patterns that are not specific to your business.
To be clear: you own the system we build for you. We keep the approach we used to build it.
Pre-Existing Materials
Any tools, templates, libraries, or code that existed before the engagement or were developed independently remain the property of the originating party. Where we incorporate our pre-existing materials into your deliverables, we grant you a non-exclusive, perpetual, royalty-free licence to use them as part of the delivered system.
Your Materials
You retain all rights to any data, content, brand materials, and proprietary information you provide to us during the engagement. We will only use your materials for the purpose of delivering the agreed services.
AI-Generated Content
Content generated by AI tools during our engagements forms part of the client deliverables. The copyright status of AI-generated content is not fully settled under EU law. We assign to you whatever rights we hold in such content, but we cannot guarantee that AI-generated outputs are copyrightable or that they do not inadvertently resemble existing works.
Confidentiality
Confidential Information
During our engagement, both parties may share information that is confidential. Each party agrees to:
Keep confidential information private and not disclose it to third parties without prior written consent
Use confidential information only for the purpose of the engagement
Apply at least the same level of care to the other party's confidential information as it applies to its own
Exceptions
Information is not considered confidential if it:
Is or becomes publicly available through no fault of the receiving party
Was already known to the receiving party before disclosure
Is independently developed without reference to the confidential information
Is required to be disclosed by law, regulation, or court order (with prompt notice to the disclosing party where legally permitted)
Duration
Confidentiality obligations survive the end of the engagement and continue for 2 years after termination, or indefinitely for trade secrets.
Data Protection
Our Commitments
Where we process personal data on your behalf during an engagement, we do so in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection law. We will:
Process personal data only on your documented instructions
Ensure that persons authorised to process personal data are bound by confidentiality obligations
Implement appropriate technical and organisational security measures
Not engage sub-processors without your prior written consent
Assist you in responding to data subject requests
Delete or return personal data at the end of the engagement, at your choice
Sub-Processors
Where we use third-party tools or platforms as part of building your system (e.g., Anthropic Claude, n8n, CRM integrations), we will inform you of any sub-processors involved and ensure appropriate data processing agreements are in place.
Data Processing Agreement
For engagements involving the processing of personal data, we will enter into a Data Processing Agreement (DPA) as required by Article 28 GDPR. This DPA will be attached to or referenced in the relevant SOW.
AI and Data
When designing AI systems for you, we may process sample data to test and refine workflows. We will agree on the scope of data used for testing in the SOW. We do not use your data to train AI models, and we do not share your data with AI providers beyond what is necessary to execute the agreed workflows.
Limitation of Liability
Scope of Liability
To the maximum extent permitted by Dutch law:
Our total aggregate liability for all claims arising from an engagement shall not exceed the total fees paid by you under the relevant SOW in the 12 months preceding the claim
We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profit, revenue, data, or business opportunity
We are not liable for decisions you make based on outputs of AI systems we design, nor for outputs generated by AI systems after the engagement has ended and your team has taken ownership
AI Disclaimer
AI systems can behave unpredictably. While we design and test systems to meet the quality standards described in the SOW, we cannot guarantee that AI outputs will be error-free, unbiased, or suitable for every use case without human oversight. You agree to maintain human review processes for business-critical decisions informed by AI systems we build.
Exceptions
Nothing in these Terms excludes or limits liability for fraud, gross negligence (grove schuld), wilful misconduct (opzet), death or personal injury caused by negligence, or any other liability that cannot be excluded under Dutch law.
Term & Termination
Duration
Each engagement runs for the period set out in the SOW. Retainer agreements continue on a rolling monthly basis unless otherwise agreed.
Termination for Convenience
Either party may terminate a retainer engagement by giving 30 days' written notice. For project-based engagements, termination terms are set out in the SOW.
Termination for Cause
Either party may terminate immediately by written notice if the other party:
Commits a material breach and fails to remedy it within 14 days of written notice specifying the breach
Becomes insolvent, enters bankruptcy, or is unable to pay debts as they fall due
Effect of Termination
Upon termination:
You will pay for all work completed and expenses incurred up to the termination date
We will deliver any work-in-progress and transfer any deliverables completed to date
Both parties will return or destroy confidential information of the other party
Sections 4 (IP), 5 (Confidentiality), 6 (Data Protection), 7 (Liability), and 10 (Governing Law) survive termination
Consumer Protections
Applicability
If you are engaging our services as an individual consumer (not acting on behalf of a business), additional protections under EU consumer law apply to you, including:
A 14-day right of withdrawal from the date of entering into the agreement, unless you have expressly consented to the commencement of services within this period and acknowledged that you lose your withdrawal right once services are fully performed
The right to clear pre-contractual information about our services, fees, and your rights
Protection against unfair contract terms
How to Withdraw
To exercise your withdrawal right, contact us at blaine@fenrirlabs.nl within 14 days of accepting a proposal. If services have already begun with your consent, you will be charged proportionally for work completed.
Dispute Resolution
Governing Law
These Terms and all engagements are governed by the laws of the Netherlands.
Informal Resolution
If a dispute arises, we commit to attempting resolution through good-faith discussion within 30 days before either party initiates formal proceedings.
EU Online Dispute Resolution
If you are a consumer in the European Union, you may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
Jurisdiction
If informal resolution does not resolve the dispute, the courts of Amsterdam, the Netherlands shall have exclusive jurisdiction, without prejudice to mandatory consumer protection rules that may grant you the right to bring proceedings in your country of residence.
General Provisions
Entire Agreement
These Terms, together with the applicable SOW, constitute the entire agreement between the parties and supersede all prior discussions, representations, and agreements relating to the engagement.
Amendments
We may update these Terms from time to time. Material changes will be communicated at least 30 days before taking effect. Updated Terms do not apply retroactively to existing SOWs unless both parties agree in writing.
Assignment
Neither party may assign its rights or obligations under these Terms without the prior written consent of the other party, except in the case of a merger, acquisition, or sale of substantially all assets.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
No Waiver
A party's failure to enforce any right under these Terms does not constitute a waiver of that right.
Force Majeure
Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, war, pandemic, government action, or failures of third-party services. The affected party will notify the other promptly and make reasonable efforts to mitigate the impact.
Porfolio and References
Unless you object in writing, we may include a general description of the engagement (e.g., industry, type of system designed) in our portfolio and marketing materials. We will not use your company name, logo, or any confidential details without your prior written consent.